Professionalism, Ethics and Customer-oriented Attitude in the Banking Industry

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Professionalism, Ethics and Customer-oriented Attitude in the Banking Industry

Suunil Kini (Image Gurukul Training & Consulting Pvt Ltd) conducted his 3rd session in the series of “Leadership Development” programme for the Chief Managers of a leading PSU Bank (as a part of the Leadership conclave).
The session was titled “Professionalism, Ethics and Customer-oriented Attitude in the Banking Industry” and covered the following topics: Importance of Professionalism in the Banking Industry, cutting-edge difference between a Good Leader and a Great Leader, efficient and effective Communication skills, professional approach to Customer Grievances, problem solving and Decision-making skills. Here is a group pic.

"Leadership Development" programme for the Chief Managers of a leading PSU Bank (as a part of the Leadership conclave).