Author Archives: flavia

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Business Etiquette in Banking

Suunil Kini conducted a session for Branch Heads of a large PSU Bank at the Bankers Training College. This was part of the initiative undertaken by the Bank for enhancing their branches’ effectiveness with strong focus on importance of Business Etiquette. The Branch Managers were from branches across India.

The focus of the entire session was on the Importance & Benefit of Right Business Etiquette for effective functioning of a Branch. Special focus was on customer etiquette and workplace etiquette. Discussions also focused on how right business etiquette enhances customer satisfaction resulting in increased sales and revenue for the Branch. The session was titled “Business Etiquette for creating Value proposition for the Customer”. 

 

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Professionalism and Ethics in the Banking Industry

Suunil Kini conducted the second session of the Leadership Development Program for Chief Managers of a PSU Bank as a part of their Leadership conclave. The participants were from across India. The session was titled “Professionalism and Ethics in the Banking Industry”.

The session covered discussion on the use of right resources available to a Leader to create an impact and build a ‘Professional Brand’. Other facets of professionalism like Etiquette, Adaptability, Interpersonal skills, Working in Teams and Leading by example were covered with specific focus on Communication Skills.

A Discussion on Ethics at workplace together with Managing ethics was covered and focus on workplace harassment and how to address them by setting ethical leadership standards were covered too. The session ended with a quote “If you want to test the character of a person, give the person, Power”.

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Professionalism and Ethics in the Banking Industry

Suunil Kini conducted a session for Assistant General Managers of two PSU Banks as a part of their Leadership conclave.
The audience comprised participants from across India. The session was titled “Professionalism and Ethics in the Banking Industry”, and covered discussions on “Attributes of a Professional” & “What Professionalism means at the workplace”, with specific reference to the Banking Industry. Discussions on Ethics at workplace place together with Managing ethics were also discussed. 

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The Right Image for Perception Management

Suunil Kini conducted a programme for a large group of Company Secretaries. This was part of their Management Skills Orientation Program. It was the 10th programme conducted for the institution and was titled ” The Right Image for Perception Management”.

The session covered discussions on the challenges which Company Secretaries would face while making a foray into the Professional world with specific reference to their need to ‘look the role’. The Importance of Looking the role, Presenting the Right Image and Creating an Impact was covered. Special emphasis was given to Professional Etiquette, Body Language formulas to create lasting impressions and impeccable Grooming for superior perception management. The session included exercises on Listening & Communication skills coupled with videos & demos. The session ended with a quote: “Being appropriately dressed is a beautiful form of etiquette’.

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Leading from the front-Importance of Looking the Role

Suunil Kini conducted his 275th Workshop recently. This workshop was for a group of Bank Branch Managers as a part of their Management Development Program. The managers were from across India belonging to a Public Sector Bank – this incidentally was also the 12th session for this entity.

The session was titled “Leading from the front” and the topics focused more on the importance of looking the role, creating a brand value for self and the institution. It drew insights on the importance of developing a professional culture and leading by example& presenting oneself right to ensure that one becomes the role model.

 

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Image Management for professionals in the Travel industry

Suunil Kini  conducted a session at Hyderabad for the Sales Managers/ Cluster Heads of an integrated travel company which offers a range of travel related services.

The session was titled “Get noticed get recognized, create an impact”, and covered the importance of presenting the right image and the elements that go in creating personal presence. Tips of Grooming, Body Language and Etiquette were also covered. The session included videos, demos and activities.

 

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